THE DYNAMICS OF IN-CABIN HOSPITALITY

In the recent years, air travel has become one of the main transport means for many people. Innovation and consolidation have re-shaped and further narrowed the playing field in the aircraft catering business. Airline catering companies have also exhibited great dexterity, becoming essential to their airline customers. To thrive in the rapidly changing and Passenger-centric …

Why Is It Important to Deliver Personalized Customer Service?

The Vatel Hotel & Tourism Business School, in its endeavours to sensitize their students about the importance of understanding a customer and empathizing with him, conducts several training programmes and workshops. Extending a personalised service to a guest and winning his heart can, besides winning the guest’s loyalty forever, even make up for a few …

Role of Urban Public Spaces in Community Integration

Urban Public Spaces leave a very strong impression on our minds as these mere experiences continue to remain with us as memories. People not only spend time at these places, but also make memories by meeting, communicating, celebrating goodness and enjoying being together. Different places cater to different purposes and possess various characteristics/aural feelings because …

Globalization of Education – An Indian experience

Globalization is not a new word anymore. With the rise in information technology, falling trade barriers, liberalization, and continuous efforts of international organizations such as the United Nations, World Trade Organizations and the like; we have come a long way towards a highly interconnected, interdependent world economy. Some proponents of globalizations also posit that the …

Mentor, the first go-to resource for a student calls for a wonderful relationship

Faculty members being the ‘perpetually available mentors’ for their students, must, in all circumstances, be concerned about the academic, social and, to the extent possible, the personal affairs of students assigned to them as ‘mentees’. A mentor is a readily available, go-to resource who must develop anple confidence in the mind of the mentees so …

The Role of Training and Development for Placements

With the evolving landscape of higher education and constantly changing requirements of industry, the surmounting challenge remains to prepare future ready professionals who are equipped with the broad spectrum of knowledge, aptitude, employability skills and hawk like vision to stride confidently on their career path. Training and development plays a pivotal role in shaping up …